Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Destinations We currently ship to the following countries: United States, United Kingdom, Canada, Australia, Germany, France, Netherlands, Spain, Singapore, and Philippines.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–14 business days |
| United Kingdom | 7–14 business days |
| Canada / Australia | 7–14 business days |
| Europe (DE, FR, NL, ES) | 7–14 business days |
| Southeast Asia (SG, PH) | 7–14 business days |
Please note these are estimates only and may vary due to customs processing, carrier delays, or peak seasons.
Shipping Costs We offer FREE shipping on all orders to all destinations listed above.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to be updated.
You can track your order at: 17track.net or via the tracking link provided in your email.
Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information.
Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us at phungvui021189@gmail.com. We will investigate with the carrier and work to resolve the issue as quickly as possible.
Please note that we are not responsible for delays caused by customs clearance or circumstances beyond our control.
Wrong Address Please ensure your shipping address is correct before placing your order. PAWLUMIO is not responsible for orders shipped to an incorrect address provided by the customer.