FAQs

Frequently Asked Questions

🛍️ Orders

How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. It's that easy!

Can I cancel or change my order?
We process orders quickly! Please contact us within 24 hours of placing your order at phungvui021189@gmail.com. After that, your order may already be in processing and we may not be able to make changes.

Will I receive an order confirmation?
Yes! You'll receive a confirmation email with your order details right after your purchase.

🚚 Shipping

Where do you ship to?
We ship to the United States, United Kingdom, Canada, Australia, Germany, France, Netherlands, Spain, Singapore, and Philippines.

How long does delivery take?
Estimated delivery is 7–14 business days depending on your location. Please note this may vary due to customs processing or carrier delays.

Is shipping free?
Yes! We offer FREE shipping on all orders to all destinations.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package at 17track.net.

↩️ Returns & Refunds

What is your return policy?
We have a 30-day return policy. Items must be in their original condition and packaging. Please contact us before sending anything back.

My item arrived damaged or defective. What do I do?
We're so sorry to hear that! Please contact us immediately at phungvui021189@gmail.com with a photo of the issue and we'll make it right — replacement or full refund, no questions asked.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.